Frequently Asked Questions

Please reach us at info@hrsportsplex.com if you cannot find an answer to your question.

How does registration work?

When you sign up for a league, camp or class program you are eligible to attend. If you have any questions please contact 757-586-5001

Some of the program payments are reoccurring how does this work?

Right, for our Academy programs payments are made on a 30 day cycle so you can pause them as necessary. If you need to change your credit card information here is how. https://help.sportsengine.com/en/articles/1501-how-to-update-or-change-my-credit-card-that-is-connected-to-a-payment-plan

What if I need assistance?

The SportspleX has a full time director who is here to help you navigate your way through all programs, rentals and other issues. If you have a question email info@hrsportsplex.com or call 757-586-5001 during normal business hours

how to pause PAYMENTS, CHANGE and add programs using SPORTSENGINE platform

PLEASE USE FOR ALL HR SPORTSPLEX ACADEMY PROGRAMS

Occasionally players need to switch between programs and/or may need to take a break from ongoing programs, etc. Here is the information to help assure you account and payments are properly managed.

Unfortunately, there isn't a way to switch the payment platform from PROGRAM TO PROGRAM (eg. a one day a week to two day a week program). So unless you are adding a program like classes or league to current involvement members must cancel the original program and re-register for the new program(s). When pausing involvement members for a month or longer you must cancel your registration and re-register again when your are ready to resume. Cancellations are immediate so no other payments will take place on the account.

REFUNDS ARE ONLY PERMITTED TWO WEEKS PRIOR TO THE START OF ANY PROGRAM AND NOT PROVIDED ONCE THE PROGRAM HAS STARTED. NO REFUNDS ARE PROVIDED FOR DISMISSALS FROM PROGRAMS FOR BEHAVIOR REASONS OR VIOLATIONS IN ANY HR SPORTSPLEX RULES OF CONDUCT, SAFETY AND/OR WAIVER POLICIES.